At Shanell’s Psychiatry Care, LLC, we are committed to providing transparent policies to ensure a smooth and respectful experience for all patients. Please review the information below before scheduling your appointment.
We currently accept:
Medicaid through Blue Cross Blue Shield of Illinois
Medicare through Blue Cross Blue Shield of Illinois
Medicaid or Medicare through United Healthcare
If you have commercial insurance through your employer, your claims and payments will be processed securely through Headway.
If you are using commercial insurance:
Your Headway account must be fully set up at least 1 hour before your appointment.
If your account is not completed in time, your appointment will be cancelled.
Please ensure all required information is submitted promptly to avoid disruption of care.
To protect patient safety and comply with regulations, the following are required at the time of booking:
A clear photo of your insurance card (for insured patients)
A valid photo ID for all patients
If you are seeking controlled medications, photo ID upload is mandatory
Appointments will not be accepted without:
A photo ID
An insurance card (if using insurance)
Exception: Patients paying privately are not required to upload an insurance card.
All intake forms must be:
Fully completed
Submitted before your scheduled appointment
Incomplete paperwork may result in cancellation or rescheduling.
Completing forms ahead of time allows us to focus fully on your care during your visit.
A $75 no-show fee will be charged to:
Any patient who does not attend their scheduled appointment
Any patient who books using false or invalid insurance information
We value your time and ask that you respect ours as well. If you need to cancel or reschedule, please notify us in advance.
If you have questions about insurance, scheduling, or documentation requirements:
📞 Call or Text: 309-229-0799
We look forward to serving you and supporting your mental health journey.